Tag archive for ‘messenger’ at bioneural.net

Tag archive for 'messenger'

Remote assistance that works

Published by Bruce on May 15, 2008 in Quicklinks. 4 responses

It can be a struggle to provide remote assistance via Windows Messenger when both parties are behind NAT routers, even when UPnP is supported by both devices and computers, and port forwarding is in use. UltraVNC SC is a custom-configured "single click" VNC server used to initiate a support request; the "expert" runs UltraVNC in listening mode and forwards port 5500 on their router (the novice doesn't need to configure their own router). More here. This worked for me where RealVNC and Screen Sharing (vnc://x.x.x.x) failed.

Remote Assistance and NAT routers

Published by Bruce on June 13, 2007 in Windows. 3 responses

My parents have a PC running Windows XP. From time-to-time they encountered glitches, and it's been useful to establish a Windows Messenger connection and thus provide remote assistance using the tools built into the OS. The remote "expert" (that would be me) is able to see what they see on-screen, and to take control of the screen to help diagnose problems. It worked fine so long has my parents had dial-up Internet, even when I was asisting from my Mac via Parallels. But when they got broadband this functionality broke—all because of their NAT router.
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MSN vs. Windows Messenger

Published by Bruce on April 8, 2005 in Windows. 0 responses

I don't spend more time using Microsoft Windows than I have to, so I'll admit to not keeping up with what's new. I do have a .NET Passport (I'm still not entirely clear what .NET is) which I used to access my Hotmail account, and to log in to Windows Messenger from Windows XP, or MSN Messenger from Mac OS X. So why would I want to install MSN Messenger on my PC?
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