Comments on: Bose know customer service

By: Rob

Rob — Sun, 17 Aug 2008 01:07:24 +0000

I usually will not call support of any company for any reason. I've hd bad experiences with Gateway, Apple, cable companies etc. I was so used to a snotty representative, not willing to help or almost amused at the customers distress...until I called bose. The tech suport rep. seemed happy to help, patient, and spoke at my technical level.
Apple charges by the call, not only was the Bose support free, (set-up of home theatre system well out of warr) the rep also sent me a FREE adapter I would need to finish my set up. I guess a company understands that the gesture goes a long way, who cares if their just doing it to win you over!
There is not a company that comes close the level that has been set by Bose.
All there products are expensive, but I guess that part of what your paying for; American service, and commiment to there product. Judging from what i have heard, my experience was not just a fluke.

By: Ronald Heft

Ronald Heft — Fri, 09 May 2008 06:33:59 +0000

I have to agree with you, Bose is great in customer service. I recently picked up a pair of QC2s after being impressed with my Dad's QC3s. While I personally haven't had any experience with customer service, everywhere I go I hear kind words about their support. I feel relived knowing that should something ever go wrong with my headphones, support shouldn't be difficult to deal with.

By: Bruce

Bruce — Sun, 04 May 2008 11:56:15 +0000

I don't recall trying any other Bose 'phones icerabbit. But testing them in-store isn't a fair trial; they excel at reducing (not canceling) regular background noise, like the monotonous drone of a plane or bus engine. If someone speaks to you while you have the QC3's on you can hear them quite well (providing the music isn't too loud!), but you also hear your music (or inflight movie) with much better clarity. I'm not sure of the physiology, but if wear the 'phones for a while during a flight and then switch off, the sound of the engine seems much louder than it did when you first put them on! I'm guessing that human hearing "acclimatizes" to the QC3's filtering; so powerful is this effect that when I've finished listening to music I'll turn the iPod off but keep the QC3's switched on, purely to enjoy a significantly quieter flight.

By: icerabbit

icerabbit — Tue, 29 Apr 2008 23:22:27 +0000

That's great. The Bose service, I mean. Not the stupid form over function recessed iPhone jack. The "Bose premium" leaves some room for good customer service, it seems. It is not expensive for them. A $2 adapter (bulk cost guesstimate) and $1 postage makes an extra happy user.

I tried the original v1 version back in the day while in transit at an airport and wasn't sold on the quietness. Did you try those at the time? Is there a substantial improvement that you're aware of?

I was actually wondering today if I reached the bottom of Customer Care. Namely you buy a garden table with a glass top. After assembly you carefully unpack the glass, place it on top and notice a small defect in the glass. There's a 1-7 yr warranty on parts, frame, etc. Instructions tell you not to return the product to the store but to call a toll free number. So you call and hear there is no warranty on the glass even though it is a manufacturing defect or something that happened at the time of packaging. The person on the other end of the phone argues that the merchant signs off upon delivery and that releases them from any liability and warranty?! Take it back to the store.

I don't want to make a big deal about this little thing - I debated whether I'd call or not and if you put something on the table chances are it is hidden - but they ticked me off and I really wonder what the merchant thinks about that signed off no warranty line, so I sent the retailer a little email.

Put a consumer advocate hat on this rabbit and it bites like a pitbull ;)