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Palm VersaMail attachments & Apple Mail

Palm VersaMail lets you attach .jpg photos on your Palm and e-mail them. Problem is they open fine using Outlook on the PC, or using the .Mac web interface—but Apple Mail (OS X 10.2.8, Mail v1.2.5) doesn't correctly save them as attachments or let you view them as in-line images.

If you try to view the image in Preview by double-clicking on it, or by opening the saved attachment, nothing happens.

If you open the attached image with a text editor, you see lines of encoded text that look like this:

/9j/4AAQSkZJRgABAgAAZABkAAD/7AARRHVja3kA...

This is MIME-encoded, but saving the attachment on its own (File or right-click then Save Attachment...) doesn't seem to include all the information necessary for decoding it. If you drop such a file on StuffIt! Expander it will tell you there is nothing to decode:

Pasted-Graphic

Click "Don't Try" and go back to the original message in Mail. Choose File > Save As... and make sure Raw Message Source is selected as the Format; click Save. This saved file contains the text of the message, the encoded image, and the decoding information. Drop this file onto StuffIt! Expander and it will break the message into its text and image parts. You can now use Preview to open and view the image.

Update December 2003: This problem no longer occurs under Mac OS 10.3.2 (Panther) using Apple Mail v1.3.2

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